Posts Tagged ‘after=sales’

The world’s best waiters….

I don’t know if every Indian city is like this, but the concept of post-sales service to a customer/consumer seems to be so shoddy in Bangalore.

No matter whether it is a lineman for the telephone, a gas cylinder to be replaced, or anything else that does not work in the home…one has to be prepared for a long-drawn-out battle with the organization to get someone to visit and rectify the fault. One has no idea at all whether the service/delivery person will come that day, leave alone the time. I really cannot understand how the services sector expects that someone will be at home all the time with nothing to do but wait for the arrival of the concerned person.

And when they do arrive, sometimes the problem is properly addressed, and sometimes due to the shoddy workmanship, the problem recurs almost immediately, and the whole process has to be gone through again by the hapless consumer.


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