Is BMTC Volvo journey always pleasant ?
The journey in a BMTC’s Vajra Hi tech bus(famously known as Volvo service) route number 333P from Majestic to Kadugodi was a peaceful journey till the following incident happened.
Passenger: “One ticket to Mayo Hall”
Conductor: “15 rupees”
[the passenger takes out a 100 rupees note from his purse]
Conductor: “I don’t have change; you please get down at next stop.”
Passenger: “I can see a few 5, 10 rupee notes in your hand”
Conductor: “If I go on giving change like this, I will be in trouble, you please get down”
[All of a sudden the intensity of argument rises and there is a heavy exchange of words.]
Passenger says: “You are not supposed to do like this, you are a public servant, I will complain about this”
Conductor: “Go and do whatever you want, I don’t care. I am in this service for the last 10 years”
After a lot effort from co passengers, the altercation was put to an end.
These kinds of incidents sometime happen in a normal BMTC bus, but in Volvo service where politeness of conductor has been talked a lot, the above incident was a bad patch. For reducing traffic congestion, the use of public transport should be encouraged but by employing people with high emotional quotient (EQ) to deliver the service.