Is BMTC Volvo journey always pleasant ?

The journey in a BMTC’s Vajra Hi tech bus(famously known as Volvo service) route number 333P from Majestic to Kadugodi was a peaceful journey till the following incident happened.

[The conductor comes towards a middle aged passenger.]

Passenger: “One ticket to Mayo Hall”

Conductor: “15 rupees”

[the passenger takes out a 100 rupees note from his purse]

Conductor: “I don’t have change; you please get down at next stop.”

Passenger: “I can see a few 5, 10 rupee notes in your hand”

Conductor: “If I go on giving change like this, I will be in trouble, you please get down”

[All of a sudden the intensity of argument rises and there is a heavy exchange of words.]

Passenger says: “You are not supposed to do like this, you are a public servant, I will complain about this”

Conductor: “Go and do whatever you want, I don’t care. I am in this service for the last 10 years”

After a lot effort from co passengers, the altercation was put to an end.

These kinds of incidents sometime happen in a normal BMTC bus, but in Volvo service where politeness of conductor has been talked a lot, the above incident was a bad patch. For reducing traffic congestion, the use of public transport should be encouraged but by employing people with high emotional quotient (EQ) to deliver the service.

5 Comments so far

  1. mudpuppy (unregistered) on February 17th, 2008 @ 7:11 pm

    Volvo drivers are no better than normal. Once past the Airport towards Marathahalli, the driver turned up the Banghra music so loud that it was impossible to enjoy the ride. When asked to please turn it down, he acted as if I was asking him to give up a firstborn child.

    The drivers need to realize they are public servants and not kings of a big red castle.

    "I’m in this service for the last 10 years" says it all. It’s the typical Indian hierarchy and has nothing to do with ability.

    Fire them all and start over with trained (polite) drivers. Maybe the new drivers would at least know how to pull over to the side of the road when picking up passengers.

  2. Sumne (unregistered) on February 18th, 2008 @ 11:37 pm

    The attitude of this conductor is quite shocking !! I’ve seen conductors marking tickets for change to be given later in the most crowded buses and then returning back to you and giving the change.. I agree sometimes after chasing him down just before you get down, but then he gives you the change..

    BMTC wake up !!
    We don’t need a lot of volvos or GPS/GIS buses..
    First things first.. manners.. I am sure BMTC can supply this 333P bus conductor with enough change, before he gets beaten up.. which he deserves..

  3. Anil (unregistered) on February 22nd, 2008 @ 11:01 am

    Well such things were pretty annoying to me earlier. But I had been in Delhi for almost a year. Now I have a lot of respect for BMTC and KSRTC. Things can get much worse guys. Just try to catch one of those blue line buses in Delhi !!!

    100% inconvenience, no respect to women and elderly, they are supposed to stand wherever they could, even on the windows n you are not supposed to say anything if someone spits on you…. n no proper stops, the bus can stop anywhere in the road.

  4. Sourav (unregistered) on February 24th, 2008 @ 11:49 pm

    Quote: "For reducing traffic congestion, the use of public transport should be encouraged but by employing people with high emotional quotient (EQ) to deliver the service."

    Are you joking? I wouldn’t travel in Indian "Public Transport" even if they bring in a fleet of Rolls Royce. I would rather suffer the stuffy air in a Maruti 800 with all windows rolled up and with an underpowered AC dragging the life out of the engine.

    India’s public service machinery is being somehow made to run by frustrated impolite lazy corrupt and most importantly, dim witted to the extent of being classified as mentally challenged, people. There is absolutely no hope of any redemption.

  5. shande (unregistered) on February 25th, 2008 @ 3:47 pm

    @mudpuppy: firing the drivers will be bit harsh.

    @sumne: you are right, BMTC should supply conductors with enough change.

    @anil: well, things may be worse in Delhi, but that doesn’t mean that our we should reduce our EQ.

    @sourav: It’s your wish and convenience, but please be aware that you are also part of the system (society) in which, everyone is dependent (directly or indirectly) on many ‘public’ services/utilities such as electricity, water, transport etc.

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