1800 424 1600
Yes, this is a number which always tells me that my call is important to BSNL and I will be attended shortly, since last seven days for sure but this recorded message. No, I don’t pay my service charges and rent for this kind of entertainment but to avail internet at my home.
My broadband is down since last eight days and is known to BSNL helpdesk, JTO and technical team but they don’t get time to act on it ..Each evening when I reach home I try and call this number but no one picks up despite waiting for more than 15-20 minutes. The advanced BSNL perhaps does not have a professional courtesy to call me back and ask why I called, I am sure I don’t have any friends sitting on this number nor I call them for without a reason, The called ID’s on this number perhaps are never checked or governed nor there is any vigilance to audit the responsiveness from the department.
I prefer to call 1500 number then, (atleast it is attended each time I called) the helpdesk responds that I have to call 1800 424 1600, I tell them that I call to register the complaint that the above number is not under operation and I wish to register the complaint about the same, they laugh and respond that there is no provision to register with BSNL that one of their service itself is not managed properly or is not working in the interest of it’s consumer.
Funny but fact that none of the technical staff work after 5 pm to resolve any technical issues and I am advised to call JTO on 25270002, this number also keeps ringing but must be managed by someone who does not check his called ID for the missed calls or either does not have called ID installed on this number for sure, I keep waiting and call back 1500 number again and again to ask (rather beg) for a number of responsible office who will attend to my case. The phone number provided is 2530 9911 which again repeats the same and keeps ringing. The escalations are good to go only on paper.
Does anyone has phone number of our telecom minister and has experience that he atleast will respond when called?
I go to the BSNL website and send emails on provided id’s, the mails bounce back for one address and other id does not bother to send me any acknowledgement either. I prefer registering broadband complaint online, the online form does work but does not send me any confirmation mail nor allocates instant complaint number online, so for to the technology.
I am sure this month I still be charged the full rent and tariff despite the service outage and frustration that I depended on BSNL which in this competitive world does not have any reason to survive on competitiveness but comes as a burden to us via tax payments that ‘nurture’ this behavior and exit just because the government which has nothing to do with business is in business…
I have now opted for an additional separate private service provider and uploaded this ‘post’ as I lost all hopes and expectations of betterment of BSNL on customer service, as this being a routine experience now…