A smile can do wonders!

It was a normal Sunday evening and we (my friend and I) decided to have evening snacks at one of the close by restaurants – Breeze Restaurant in New Thippasandra.

I am a regular customer in this restaurant but was not greeted with a smile; maybe they are not aware that a smile can create wonders to their business :)

But as they say “When you don’t find anything nearby, you have to compromise on something and accept anything that comes your way” and hence,this restaurant was the obvious choice… But this Sunday ,the incident made me think “Why should I contribute to that restaurant’s business”? When we (my friend and I) asked for tea, the waiter told us that tea time was over, but when a few others at the neighbouring table asked for the same, the waiter got the tea for them!

I don’t want to dwell too much on the reasons why they were served (and we weren’t) but the one thing was clear was that they seemed to discriminate on the basis of the “size and shape” of customers, probably the face, the look etc.

I cannot comment on the business strategy of that restaurant, but they should probably realise that being more customer friendly to all clients who walk in will get them more revenues and business. And leave less people dissatisfied. These kind of incidents do sometimes affect the charm of living in a city like Bangalore.

(Note: Post edited.)

21 Comments so far

  1. danny (unregistered) on May 14th, 2007 @ 2:23 am

    nodi swami naavu irode heege, ishta iddre irabahaudu illa andare jaaga khaali maadi :)

  2. Walter Solbchak (unregistered) on May 14th, 2007 @ 6:04 am

    I agree with you 100% Himanshu. I’m talking about drawing a line in the sand… You must set an example by getting the heck out of b’lore and show the hillbilly b’loreans and their so-called metropolitan city what they are missing and make b’lore the quaint lil’ pensioners paradise that it once was.

  3. Karthik.B (unregistered) on May 14th, 2007 @ 9:31 am

    Hi buddy,
    You have let the cat among the pigeons. Good luck to you :)

  4. Suyog (unregistered) on May 14th, 2007 @ 10:14 am

    Maybe it is just me but could you please recount what exact problem did you face with more clarity. I feel that the post is muddled up. And please in case you had a problem with a specific restaurant not serving you well, that in no way speaks about any city. Just to put in a post, please avoid generalization.

  5. A (unregistered) on May 14th, 2007 @ 10:18 am

    What does one particular restaurants’ lack of service have to do with the city being called Metropolitan? Its an irrelevant and meaningless post! Don’t blog for the sake of it, please!

  6. XYZ (unregistered) on May 14th, 2007 @ 10:38 am

    When waiter served T for other n told NO to you then i fee that there could be some trouble with your atitude in the hotel, Better change your attitude or change your chat shop.

  7. Usha (unregistered) on May 14th, 2007 @ 11:04 am


    I am a relatively new reader of Bangalore metro blogs and am a little surprised at how much antipathy goes into the comments on the blogs..

    Having said that, with reference to this write up, I can’t help agreeing with Suyog and others that it does seem to be a generalization ..

    While I do appreciate the enthusiasm shown by the metrobloggers for Bangalore (and the hard work put in their spare time).. I would suggest that the objective of this blog should be to write constructively with positive overtones and humour about Bangalore..i think ‘approved’ authors of this blog have a responsibility in this direction..(a good example would be Rajesh Dangi’s photos which show a real ‘feel’ for Bangalore). Similarly I think the comments also need to be unprejudiced and broader. It will be nice to hear what the Bangalore metrobloggers think about this view..

    am I again throwing the cat among the pigeons:-) ?

    cheers and all the best for your effort,

    from a third generation Bangalorean ..

  8. NAREN - * Commentor (unregistered) on May 14th, 2007 @ 11:40 am

    Wat a great Post!!!! Awesome….. Superb Himanshu.. U hav got an great oppoutunity to revelutionize. Artha aglillva?? Just brush up history.. Ghadhiji to very recently Mr Narayan Murthy(Infosys) hav faced the Same in different parts of the World for different Reasons. So, Its nothing to do with Namma Bengalooru. ITs Global issue. So, Bengalooru is not Local, Its Global. Great Metropolitan City.

    “I am a regular customer in this restaurant but was greeted with a smile may be they are not aware that a smile can create wonders to their business :)” Artha aglilla??/

    “Why should I contribute to that restaurant’s business” Oh really! Without u they wont survive!! great! Are they really dependent on u??

    “The restaurant is nearing it’s end”– IS it curse or Prediction???

    To all fellow bloggers Do u know why am back!! “When you don’t find anything nearby, you have to compromise on something and accept anything that comes your way”. Bad Time shuru aitha?? Thale kerko bedi?? Yaakandre…”manshange bad time shuru aadre thale kerkondu, tale li gaaya aagi, gaaya cancer aagi doctor thale ne tegibeku anthare…”

  9. LongLiveKannada (unregistered) on May 14th, 2007 @ 12:00 pm

    You should ask in pure kannada in Bangalore restaurants..
    Start learning and talkig Kannada (atleast basic) so that restaurant workers can understand you..No point in blaming that restaurant. How are you to curse on restaurant’s fate?
    Jai Kannada!

  10. Bala (unregistered) on May 14th, 2007 @ 12:32 pm

    Points to note:

    * Very few of the Bangalore Metbloggers have spent more than 3 yrs in Bangalore (read up their profiles).

    * Most of the posts are about the last restaurant they visited (and they have the knack of picking the most obscure of joints).

    * They extrapolate their experiences to ridiculous inferences as above

    * They would shout-down any sane voice calling for sanity.

    PS: the only objective of this post is to drive pageviews through needling. I would suggest the readers to lookup “noted blogs” in metblogs. Sadly the only noted blog from Bangalore is the one inviting metrobloggers showing nothing much has happened here since then. Such a wimpy show for such a cerebral city, alas!

  11. Suresh (unregistered) on May 14th, 2007 @ 4:21 pm

    What does being or not being a Metropolitan City have to do with the “antics” of a Restaurant??

    I’m a Bangalorean working in Hyderabad for the last two years and am a regular reader of the Bangalore metro blog site (though I rarely leave a comment). Here is where I get all information about the city. Kudos to authors like Anita Bora, Chitra, Deepa Mohan, Rajesh Dangi, RaviKumar, SHADOW, Silkboard…etc who have earned my respects and whose post’s I can really relate to.

    Having said that, this (Bangalore – A Metropolitan city ? ) really is a very poor post in terms of quality and relevance. I really wonder how the owner of the post got to be the author here!!!

  12. anita (unregistered) on May 14th, 2007 @ 4:43 pm

    @ BALA:

    * Very few of the Bangalore Metbloggers have spent more than 3 yrs in Bangalore (read up their profiles). – Any Bangalorean is welcome to write on this forum, regardless of how long he/she has spent in the city. They have to come forward. We can’t exactly PULL them forcibly.

    * Most of the posts are about the last restaurant they visited (and they have the knack of picking the most obscure of joints). – Please check your facts and our archives. We actually do write about things other than restaurants, can you believe that?!! But we’re all foodies at heart and continue writing about food (and obscure places). But we don’t force people to read the posts either.

    * They extrapolate their experiences to ridiculous inferences as above – Please don’t make unjustified comments based on one post.

    Such a wimpy show for such a cerebral city, alas! – Maybe someone as cerebral as you should stand up and contribute then?

  13. blr bytes (unregistered) on May 14th, 2007 @ 5:26 pm

    Ah, the whiff of fresh BS in the morning.

    Much like our city these comments mirror.

  14. Bala (unregistered) on May 14th, 2007 @ 5:50 pm


    I hate why each one of my comment greets the same rebuke – Why dont you blog?

    Its a bad argument. I will use a metaphor:

    Its like Rahul Dravid asking Charu Sharma to bat coz he commented on his batting. I agree with Naren on this.

    Each comment here is not seen as a direction for improvement but a battle of wits, slanging match which degenerates deeper and deeper in to personal abuse and utter contempt for individual respect.

    How do I or any outsider blog in an environment which so hostile If you are not open to comment and reactions, its best to keep one’s blogs private.

    I am saddened to see an experienced blogger like you come in defense of such a hopeless post. I request all you folks to look at improving Bangalore metblogs so that it reaches http://www.metroblogging.com/bestof/archives.phtml
    more often.

    Cheers and adios


  15. Rao (unregistered) on May 15th, 2007 @ 12:32 am

    Nodu Shethu,

    Illi problem ninda athva hotelda antha yochane madu………oh…ninge kannada barodilla antha kaanathe..ninage artha aago bhashe alle helthini.

    “Why should I contribute to that restaurant’s business”? –
    What makes you think like that. All you wanted was to quench your thirst or hunger or simple timepass whatever…The hotel is providing you a service and you are in need of something that he has. Simple business.

    Trust me, not just this restaurant that you mentioned, every where you go, with such attitude, you will get treated same, if not better.

    Smile is infectious. You can’t help but smile when the other person you face smiles.
    I have a question for you – Have you ever bothered to smile first, instead of expecting the waiter to smile at you? Or atleast pick up a conversation with him? asked his name atleast?.

    Also understand that he may have many numerous problems to take care of than us, who are better-off with high paid jobs. That is all the more reason for “us” to give him a smile, instead of complaining about the poor chap.

    We have become so materialistic and mean that we expect to “Gain” or “Profit” in every possible way in every situation. It is so difficult to just be nice to one another these days……..

  16. KIRAN (unregistered) on May 15th, 2007 @ 6:56 am

    I am touched with Mr. RAO’s comments.

    Really we have become mean and think of ME and MYSELF all the time.

    What i can imagine from your post, i can just visualize one variation of how he thought and what you thought, when you entered into hotel.

    Bearer Thought – Oh another customer, What a pity, it is sunday and my hotel manager does not even let me go. Oh Shit. (And his face was grim)

    You thought – Oh what a bearer so arrogant, i just asked him a cofee.

    All these can happen, we have to learn from these. The best mantra is smile and maitaining peace within ourselves.

    Making a good place to live for all should be our aim to live together.


  17. anita (unregistered) on May 15th, 2007 @ 10:40 am

    @ BALA:

    We are open to comments and constructive criticism, but they should be justified. As I pointed out, none of yours were.

  18. Naren (unregistered) on May 15th, 2007 @ 10:50 am

    Wat a joke anitha!!! Can u Define “constructive criticism”. Deleting Comments are constructive criticism?????/

    Hav U ever Read Outlook magazine. Kindly go through the Readers opinion.. They Critizie like anything… Conducting Paid surveys to Writing all abt congress. They do Publish. They could hav refrained from Publishing… They are not deleting like u guys.. And The editor Vinod mehta
    Calls himself in Public as Chamcha of Congress.

    Accept the Truth. Kindly go through the comments in Rashmi didi’s youth curry. She doesnt delete the Critic msgs. Kindly think twice.

  19. Naren (unregistered) on May 15th, 2007 @ 10:56 am

    U hav deleted one more comment…. Good……

    U guys are really running out of ideas… so, u r inviting all Critics to write… Good…

  20. Himanshu Sheth (unregistered) on May 15th, 2007 @ 10:58 am

    I think there is no point in making this place a battleground :)


  21. usha (unregistered) on May 17th, 2007 @ 6:38 pm


    I came back to this post to check if any of the Bangalore metrobloggers had responded to my earlier comment. I am happy to see that you have ‘moderated’ your blog. While I do understand your sense of hurt at what you experienced, the interpretations of what happened can be multiple and subjective. (the waiter might have a different version!). At the expense of sounding preachy, I think it would be nice if the metrobloggers can keep up a certain quality and objectivity while blogging about my favourite city in the world – Bangalore!

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