bangalore- shoppers’ paradise or?
The way shopping complexes are springing up in the city and the enthusiasm of shopping crowds that frequent these malls and roads one would believe that bangalore is fast becoming a shoppers’ paradise. But unfortunately my experience was something else.
A few weeks ago I went to the Big Bazaar on Hosur Road. After picking up the stuff I wanted I was dismayed at the long lines of shoppers with overflowing shopping carts at the billing. After waiting for 20 minutes in a line which did not seem to be moving I tried moving to another line and stood for another 10 minutes. It was then I relaised that the lines were not moving because the billing computers had hung and they were restarting them. No one knew how much longer it was going to take. The customer in front of me told me “This happens all the time here” The billing assistants were quite happy to have the break and were hardly concerned about the systems hanging. So I put back my shopping and walked out empty handed after 45 minutes of wasted time.
On my way home I saw that the shopper’s stop on Bannerghatta Road had “upto 40% sale”. So decided to try my luck for cushion covers and towels which I could not buy earlier at the Big bazaar. They had what I wanted and there was a discount tag on almost everything I picked up. The billing was quick and when i asked about the discounts the smart assistant told me that the computer would recognise the items on sale from the code and automatically apply it the billing price. When I reached home, i wanted to check the amount I had saved through these discounts and on verifying the bill was shocked to find that none of the prices had been discounted. Another trip back to the shop and after a few hot exchages with the customer service finally got the refund for the discount amount.
In case you think I had enough shopping problems for a day ,no, that was not all. I stopped at the Fabmall on Bannerghatta Road and picked up some gbrocery and toileries. This time I was smart enough to verify the bill at the shop only to realise that the 100gm butter I had bought had been billed twice and Phenyl had been billed at Rs200 (in stead of 48!)
Well Moral of the story: Whwerever you shop, please check your bills. You never know when you are being over charged. Machines are there but it is finally humans who feed the information and nobody cares! As for Big Bazaar, I really don’t knbow how they manage to stay in business with such systems in place.
Or is it only me and my bad luck that follows me to every shop I enter?